https://mycareguard.uk/changelog/What is new, improved and fixed in MyCareGuard, the CQC compliance product for care services in England, listed by month in plain English. Updated 2 October 2026.en-gbhttps://mycareguard.uk/changelog/#2026-10https://mycareguard.uk/changelog/#2026-10-five-plain-english-guides-for-registered-managersFri, 02 Oct 2026 09:00:00 +0000A resources section on mycareguard.uk: CQC notifications, medicines in home care, what training the law requires, recruitment checks, and how CQC scores and rates a service. Every point cites the paragraph it comes from.https://mycareguard.uk/changelog/#2026-10https://mycareguard.uk/changelog/#2026-10-staff-seats-see-only-their-own-checksThu, 01 Oct 2026 09:00:00 +0000A staff login now sees its own checks and contact details, not colleagues' DBS or right to work rows. Controls a read-only seat cannot use are no longer shown.https://mycareguard.uk/changelog/#2026-10https://mycareguard.uk/changelog/#2026-10-owner-and-registered-manager-in-one-optionThu, 01 Oct 2026 09:00:00 +0000If you are both the provider and the registered manager, you can now say so in one choice. Billing points you to About you instead of saying your role is not given.https://mycareguard.uk/changelog/#2026-10https://mycareguard.uk/changelog/#2026-10-clearer-feedback-when-you-build-a-packThu, 01 Oct 2026 09:00:00 +0000The dashboard says plainly what happened when you build an inspection pack, and the pack page shows the last one you made.https://mycareguard.uk/changelog/#2026-10https://mycareguard.uk/changelog/#2026-10-larger-tap-targets-on-public-pagesThu, 01 Oct 2026 09:00:00 +0000Buttons and links on the public pages and link-error pages are now at least 44 pixels high, which is easier on a phone.https://mycareguard.uk/changelog/#2026-10https://mycareguard.uk/changelog/#2026-10-password-on-my-profile-and-easier-resetsThu, 01 Oct 2026 09:00:00 +0000You can set a sign-in password from My profile. After a reset, the Sign in page is filled with the address you typed.https://mycareguard.uk/changelog/#2026-10https://mycareguard.uk/changelog/#2026-10-setup-checklist-stays-until-setup-is-doneThu, 01 Oct 2026 09:00:00 +0000The checklist on your dashboard no longer disappears early. Notification switches that only matter to groups are hidden on single-home accounts.https://mycareguard.uk/changelog/#2026-09https://mycareguard.uk/changelog/#2026-09-my-homes-for-groups-with-group-billingThu, 24 Sep 2026 09:00:00 +0000Groups get a worklist of overdue and due work across all homes, with Compare and Cards views. Homes in a group share one free trial and are billed together, with cancel and pause in the app.https://mycareguard.uk/changelog/#2026-09https://mycareguard.uk/changelog/#2026-09-sponsor-licence-page-for-managersThu, 24 Sep 2026 09:00:00 +0000If your service holds a sponsor licence, managers can switch on a Sponsor licence section. It adds duties to your Home list and nav badges.https://mycareguard.uk/changelog/#2026-09https://mycareguard.uk/changelog/#2026-09-policies-rebuilt-as-an-index-and-detail-viewWed, 23 Sep 2026 09:00:00 +0000Policies are grouped by CQC key question, with one page for each policy and its history. The Home page was rebuilt to show your status and what to do next.https://mycareguard.uk/changelog/#2026-09https://mycareguard.uk/changelog/#2026-09-one-staff-checks-register-with-employment-referencesTue, 22 Sep 2026 09:00:00 +0000Staff and pre-employment checks are merged into one register, and a new Add someone screen asks for the right to work route. You can also request and record employment references, including ones you already hold.https://mycareguard.uk/changelog/#2026-09https://mycareguard.uk/changelog/#2026-09-faster-sign-upMon, 21 Sep 2026 09:00:00 +0000You no longer have to enter a name and password to start. A single secure link takes you straight in.https://mycareguard.uk/changelog/#2026-09https://mycareguard.uk/changelog/#2026-09-duty-of-candour-record-and-audit-action-trackerSat, 12 Sep 2026 09:00:00 +0000Record a duty of candour event and see it closed when you finish the steps. Actions from your checks are kept in a tracker and included in the weekly digest.https://mycareguard.uk/changelog/#2026-09https://mycareguard.uk/changelog/#2026-09-five-question-governance-check-and-a-page-for-your-serviceFri, 11 Sep 2026 09:00:00 +0000Take the free CQC governance check without signing up. Providers on the register also have a public page that carries their details into sign-up.https://mycareguard.uk/changelog/#2026-09https://mycareguard.uk/changelog/#2026-09-local-authority-safeguarding-contactsFri, 04 Sep 2026 09:00:00 +0000Pick your local authority and its adult and children's safeguarding contacts are printed in your safeguarding policy.https://mycareguard.uk/changelog/#2026-09https://mycareguard.uk/changelog/#2026-09-training-by-job-role-with-outside-courses-recordedThu, 03 Sep 2026 09:00:00 +0000Each person is given the training their role needs. You can record courses taken elsewhere, and the training matrix appears in your inspection pack.https://mycareguard.uk/changelog/#2026-09https://mycareguard.uk/changelog/#2026-09-set-up-from-the-cqc-registerWed, 02 Sep 2026 09:00:00 +0000Setup fills most of your service details from the CQC register. You then write your Statement of Purpose and generate your policies in one go.https://mycareguard.uk/changelog/#2026-08https://mycareguard.uk/changelog/#2026-08-welcome-email-points-you-to-your-first-stepWed, 12 Aug 2026 09:00:00 +0000The welcome email now points to the action that gets you started, and the dashboard shows a banner for your inspection pack.https://mycareguard.uk/changelog/#2026-07https://mycareguard.uk/changelog/#2026-07-clearer-right-to-work-resultsTue, 21 Jul 2026 09:00:00 +0000The face-match wording is clearer, and a non-UK passport is flagged. Rows in the checks list can be opened.https://mycareguard.uk/changelog/#2026-07https://mycareguard.uk/changelog/#2026-07-certificates-emailed-when-issuedSat, 18 Jul 2026 09:00:00 +0000When someone passes, their training certificate is emailed to them.https://mycareguard.uk/changelog/#2026-07https://mycareguard.uk/changelog/#2026-07-return-to-the-right-place-after-payingTue, 07 Jul 2026 09:00:00 +0000After paying, you are now sent back to the correct MyCareGuard page.https://mycareguard.uk/changelog/#2026-07https://mycareguard.uk/changelog/#2026-07-better-keyboard-and-screen-reader-supportSat, 04 Jul 2026 09:00:00 +0000Dialogs, table rows and live updates now work better with a keyboard and screen readers. Colours and fonts are more consistent.https://mycareguard.uk/changelog/#2026-07https://mycareguard.uk/changelog/#2026-07-find-your-service-in-the-cqc-self-checkThu, 02 Jul 2026 09:00:00 +0000The self-check starts by finding your service, and your score carries into sign-up.https://mycareguard.uk/changelog/#2026-07https://mycareguard.uk/changelog/#2026-07-redesigned-billing-page-vat-shownThu, 02 Jul 2026 09:00:00 +0000The Billing page matches the website pricing, and prices now show whether VAT is added. Signing, adopting and assigning need an active plan.https://mycareguard.uk/changelog/#2026-07https://mycareguard.uk/changelog/#2026-07-right-to-work-identity-checkWed, 01 Jul 2026 09:00:00 +0000Ask a member of staff to check their passport with their phone. You see how strongly their face matched, and you can send a reminder or approve the result.https://mycareguard.uk/changelog/#2026-07https://mycareguard.uk/changelog/#2026-07-limits-on-repeated-training-attemptsWed, 01 Jul 2026 09:00:00 +0000If someone keeps failing a training check, the manager is told. Retries are now limited.https://mycareguard.uk/changelog/#2026-06https://mycareguard.uk/changelog/#2026-06-import-staff-from-a-csvTue, 30 Jun 2026 09:00:00 +0000Upload a spreadsheet to add many staff at once. Each policy now has a history timeline.https://mycareguard.uk/changelog/#2026-06https://mycareguard.uk/changelog/#2026-06-fifteen-policy-topics-to-adopt-sign-or-uploadWed, 24 Jun 2026 09:00:00 +0000Adopt and sign policies for your service, or upload your own. Signed copies are saved as PDFs, and each topic shows policy and training together.https://mycareguard.uk/changelog/#2026-06https://mycareguard.uk/changelog/#2026-06-groups-of-homesWed, 24 Jun 2026 09:00:00 +0000Providers with several homes can manage them together from one account.https://mycareguard.uk/changelog/#2026-06https://mycareguard.uk/changelog/#2026-06-business-profile-fills-from-the-cqc-registerWed, 24 Jun 2026 09:00:00 +0000Your details are pre-filled at sign-up and can be edited later. Policies use your business name.https://mycareguard.uk/changelog/#2026-06https://mycareguard.uk/changelog/#2026-06-30-day-free-trial-no-cardTue, 23 Jun 2026 09:00:00 +0000Do the free self-check, get an action plan, then start a 30-day trial without entering card details.https://mycareguard.uk/changelog/#2026-06https://mycareguard.uk/changelog/#2026-06-team-training-by-text-messageTue, 23 Jun 2026 09:00:00 +0000Assign Core training and staff take it by a no-password text link. A matrix shows the whole team and a 12-month certificate is issued.https://mycareguard.uk/changelog/#2026-06https://mycareguard.uk/changelog/#2026-06-mycareguard-uk-goes-liveMon, 22 Jun 2026 09:00:00 +0000The site is open, with a free CQC readiness check that leads into sign-up.https://mycareguard.uk/changelog/#2026-06https://mycareguard.uk/changelog/#2026-06-staff-register-and-pre-employment-checksMon, 22 Jun 2026 09:00:00 +0000Keep a register of staff, record DBS and right to work checks, and get reminders when they fall due.https://mycareguard.uk/changelog/#2026-06https://mycareguard.uk/changelog/#2026-06-one-press-inspection-packMon, 22 Jun 2026 09:00:00 +0000Build a bundle of your evidence for an inspection with one press.https://mycareguard.uk/changelog/#2026-06https://mycareguard.uk/changelog/#2026-06-events-logMon, 22 Jun 2026 09:00:00 +0000Keep an evidence log of incidents and governance events. Staff can log an event, and the owner can reply.