# MyCareGuard

> MyCareGuard is compliance software for CQC-registered care services in England (domiciliary and residential) and for groups of services. It keeps each service’s policies, staff evidence (training matrix, DBS and right-to-work dates), incident log and audit actions together and current, with a free CQC check for any registered service. Made by Friam Ltd (EveryGuard family), UK. It is not a legal adviser or an inspector and gives no legal advice.

## What it does

- Policies for each service, reviewed and signed in the app.
- Staff evidence: training matrix with knowledge checks, DBS and right-to-work dates with re-check flags.
- Incident and events log with a dated audit trail; inspection pack.
- Group view: every service on one page, one login, one bill.
- Price: £99 + VAT per service a month; 30 days free, no card; group rates.

## What it does not do

- It does not send statutory notifications to the CQC or decide whether an event is notifiable.
- It does not give legal advice or replace the registered manager’s judgement.

## Pages

- Home: https://mycareguard.uk/
- Free CQC check: https://mycareguard.uk/cqc-check
- For groups: https://mycareguard.uk/groups
- Find a care service: https://mycareguard.uk/homes
- Sign in: https://mycareguard.ukhttps://app.mycareguard.uk/
- Resources: https://mycareguard.uk/resources/
- CQC’s assessment framework explained for a small care service (October 2026): https://mycareguard.uk/resources/cqc-single-assessment-framework-explained/
- Recruiting care workers: the checks and documents CQC expects in every staff file: https://mycareguard.uk/resources/care-worker-recruitment-checks-cqc/
- Care staff training: what is actually required, what CQC expects, and what is good practice: https://mycareguard.uk/resources/care-staff-training-what-is-actually-required/
- Managing medicines in home care: the support you give, the MAR chart, and what to do when something goes wrong: https://mycareguard.uk/resources/managing-medicines-in-home-care/
- Statutory notifications to CQC: what you must report, by when, and what happens next: https://mycareguard.uk/resources/cqc-notifications-what-to-report-and-when/

## Key facts (dated, with the source)

- CQC, How we reach a rating (last updated 13 May 2025): one score of 1 to 4 per assessed quality statement; key-question percentage thresholds 25 to 38% inadequate, 39 to 62% requires improvement, 63 to 87% good, 88% and above outstanding; any statement scored 1 limits a good-range key question to requires improvement.
- CQC, How to submit factual accuracy comments (last updated 29 October 2025): 10 working days from the date of the email to comment on the draft report. Rating process review (last updated 22 July 2026): request within 15 working days of publication, one ground only (process not followed).
- CQC, initial response to the Better regulation, better care consultation (25 March 2026): sector-specific frameworks, key lines of enquiry in place of quality statements, rating characteristics re-introduced, scoring removed, ratings made directly at key question level; implementation planned for the end of 2026 (improvement plan, 27 November 2025).
- Regulated Activities Regulations 2014, Regulation 19(3): the information specified in Schedule 3 must be available in relation to each person employed; CQC guidance on 19(2) says it must be confirmed before they are employed.
- DBS checks: guidance for employers (updated 16 January 2026): there is no official expiry date for a DBS check; the Update Service must be joined within 30 days of the certificate being issued and is only for Standard and Enhanced checks.
- Employer’s guide to right to work checks, 1 October 2026: copies are kept for the duration of employment and two years afterwards; for worker’s contracts and individual sub-contractors a civil penalty may only be imposed where the employment commenced on or after 1 October 2026.
- Regulation 18(2)(a), Regulated Activities Regulations 2014: staff must receive such appropriate support, training, professional development, supervision and appraisal as is necessary to enable them to carry out the duties they are employed to perform.
- Health and Care Act 2022, section 181 (in force 1 July 2022): service providers must ensure each person working for the regulated activities receives training on learning disability and autism appropriate to the person’s role; the Oliver McGowan code says at least every 3 years.
- CQC guidance on regulation 19: it is expected that providers employing healthcare assistants and social care support workers follow the Care Certificate standards to assess competence.
- NICE NG67, 1.2.2: do not take responsibility for managing a person’s medicines unless the overall assessment indicates the need to do so, and this has been agreed as part of local governance arrangements.
- NICE NG67, 1.5.2 and 1.5.5: care workers must record the medicines support given for each individual medicine on every occasion; a medicines administration record includes the person’s identifiers, the medicine name, formulation and strength, frequency or time, route, GP practice, any stop or review date and additional information.
- NICE NG67, 1.11.1: care workers should be assessed as competent, including assessment through direct observation, and have an annual review of their knowledge, skills and competencies.
- Registration Regulations 2009, regulations 16 and 18: the registered person must notify CQC "without delay" of a death, serious injury, abuse or allegation of abuse, police incident, or event threatening safe running.
- Registration Regulations 2009, regulation 14: notice of a planned absence of 28 days or more no later than 28 days before it starts; emergency absence within 5 working days; return to duty within 7 working days.
- Registration Regulations 2009, regulations 22A and 25: notifications must use the forms provided by CQC; failing to comply with regulations 12 and 14 to 20 is an offence, fine not exceeding level 4 on the standard scale.
- Changelog (what changed, month by month): https://mycareguard.uk/changelog/

## Latest changes (October 2026)

- 2026-10-02 New: Five plain-English guides for registered managers. A resources section on mycareguard.uk: CQC notifications, medicines in home care, what training the law requires, recruitment checks, and how CQC scores and rates a service. Every point cites the paragraph it comes from.
- 2026-10-01 Improved: Staff seats see only their own checks. A staff login now sees its own checks and contact details, not colleagues' DBS or right to work rows. Controls a read-only seat cannot use are no longer shown.
- 2026-10-01 Improved: Owner and registered manager in one option. If you are both the provider and the registered manager, you can now say so in one choice. Billing points you to About you instead of saying your role is not given.
- 2026-10-01 Improved: Clearer feedback when you build a pack. The dashboard says plainly what happened when you build an inspection pack, and the pack page shows the last one you made.
- 2026-10-01 Improved: Larger tap targets on public pages. Buttons and links on the public pages and link-error pages are now at least 44 pixels high, which is easier on a phone.
- 2026-10-01 Fixed: Password on My profile and easier resets. You can set a sign-in password from My profile. After a reset, the Sign in page is filled with the address you typed.
- 2026-10-01 Fixed: Setup checklist stays until setup is done. The checklist on your dashboard no longer disappears early. Notification switches that only matter to groups are hidden on single-home accounts.

## Company

Friam Ltd, trading as MyCareGuard, part of the EveryGuard family (https://everyguard.uk). Contact hello@mycareguard.uk. Legal and privacy: https://trust.everyguard.uk. Last updated 2026-10-02.